Return Policy

Returns & Exchanges Policy 

Last Updated: December 1, 2024

Thank you for shopping with Studio KSL and KS Lifestyle LLC.  Because of the nature of our products, certain restrictions apply to returns to ensure product safety and compliance with health regulations.


1. Return Eligibility

We accept returns under the following conditions:

  • Items must be unopened, unused, and in their original, sealed packaging.

  • The return request must be made within 7 days of delivery.

  • A valid order number or proof of purchase is required.

For safety and quality control reasons, we cannot accept returns of opened or used supplements.


2. Non-Returnable Items

The following items are not eligible for return:

  • Opened, used, or tampered supplements

  • Gift cards

  • Final sale or clearance items

  • Free promotional items or samples


3. Damaged, Defective, or Incorrect Orders

If you received a product that is damaged, defective, or incorrect:

  • Contact us within 7 days of receiving your order at members@studioksl.com.

  • Include your order number and a photo of the item(s) received.

We will replace or refund the affected item at no additional cost once verified.


4. How to Start a Return

To initiate a return:

  1. Email members@studioksl.com with your order number, product name, and reason for return.

  2. Wait for confirmation and return instructions from our support team.

  3. Ship the unopened item(s) back using a trackable shipping method.

Unauthorized returns or packages sent without approval may not be processed.


5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a company error (e.g., wrong or defective product).

  • Shipping costs paid at checkout are non-refundable.

  • We are not responsible for packages lost or damaged during return transit.


6. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • You will receive an email confirmation when your refund is issued.

If your return does not meet the eligibility criteria, the item will be sent back to you at your expense or discarded.


7. Exchanges

We do not offer direct exchanges. If you would like a different product, please place a new order once your refund is processed.


8. Contact Information

If you have any questions about your order or our return policy, contact us at:
members@studioksl.com